Part of our insurance claims, please do not accept the goods. If you accept the goods or not home please take pictures and contact us right away. To eliminate delivery damage issues from the product being dispatched to you. Damage warranty claims need to be rejected by the receiver (You) if the boxes are damaged. If you get your product and its damaged, we require photos of the box conditions. Please contact us right away (within 2 days) if this time passes we cannot be liable for transit damage. Please keep your boxes! Please visit our warrant page.