Shipping FAQs

Folder for adding Shipping FAQs articles

How long will the delivery take?
Typically, your package should reach you within 5-10 days of placing an order. This time frame is depending on your location, and or if pre-sale, bulky or m...
Sun, 7 Mar, 2021 at 11:06 AM
Is the delivery time flexible?
We understand that you might not always be available at the scheduled time for delivery generated by us. So we advise couriers of delivery slot based on you...
Sun, 7 Mar, 2021 at 11:59 AM
I need a copy of my invoice for my order. How do I go about with it?
We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you.
Wed, 24 Mar, 2021 at 10:58 AM
What is shipping cost? Will I pay for it?
Shipping cost depends on your location and product you bought.  It is calculated on checkout.  Please add the product you want to buy to your cart a...
Sun, 7 Mar, 2021 at 12:01 PM
3-4 day dispatch?
We endeavour to get your items out within 3-4 working days, excluding pre-sale and made to order - these items are marked - packages also can take longer du...
Sun, 7 Mar, 2021 at 12:02 PM
Which couriers do you use?
We use a range of couriers from independent network to the big guys. All partnered services. Here’s a list. Your items may arrive separate depending on the ...
Wed, 24 Mar, 2021 at 10:58 AM
Where does the driver deliver too?
All drivers deliver to the first level of the address. Unless you get a super friendly driver, they will only deliver to bottom level door.
Sun, 7 Mar, 2021 at 12:03 PM
Can I choose a time for delivery?
Due to the work load of our partner couriers, we are unable to provide specific time delivery as it’s something they cannot provide us.
Sun, 7 Mar, 2021 at 12:03 PM
Delivery isn’t showing scans?
When your order is picked up from the warehouse, the item is picked up in bulk meaning they don’t scan on pick up. Please allow a few business days for this...
Sun, 7 Mar, 2021 at 12:03 PM
What is shipping time for my order?
It depends on the product you bought. However, you will see it on order confirmation document. Delivery Times as estimated. 3-10 working...
Sun, 7 Mar, 2021 at 12:04 PM